Terms & Conditions

Effective Date: March 2024
Last Updated: July 2026

These Terms and Conditions (“Terms”) govern your access to and use of efaithstudio.com, including any pages, forms, client portals, digital resources, communications, services, products, and content made available through or in connection with the website.

The website is owned and operated by EFaith Studio LLC, doing business as EFaith Studio (“Company,” “we,” “us,” or “our”).

By accessing this website, submitting an inquiry, scheduling a consultation, purchasing a product or service, creating an account, or otherwise interacting with us, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not use this website.

1. ABOUT OUR BUSINESS

EFaith Studio provides interior design and related creative services, which may include:

Residential interior design;
Airbnb and short-term rental design;
Vacation-rental design;
Full-service interior design;
Virtual or remote interior design;
Interior decorating;
Furnishing and styling;
Design consultations;
Designer-for-a-day services;
Space planning;
Furniture layouts;
Finish and fixture selections;
Color consultations;
Furniture, décor, and accessory sourcing;
Procurement and purchasing coordination;
Installation planning and coordination;
Project management;
Contractor and vendor coordination;
Design presentations;
Mood boards;
Renderings;
Shopping lists;
Design guides;
Digital design products;
Property-preparation recommendations;
Short-term rental guest-experience recommendations; and
Other services described on our website, proposals, or service agreements.

The exact services provided to a client are determined exclusively by the applicable proposal, scope of work, service agreement, invoice, or other written agreement.

Information on this website is general in nature and does not create a designer-client relationship.

2. ELIGIBILITY

You must be at least 18 years old and legally capable of entering into a binding agreement to use our paid services.

By using this website or purchasing services, you represent that:

You are at least 18 years old;
You have the legal authority to agree to these Terms;
The information you provide is accurate and complete;
You have the authority to make decisions regarding the applicable property or project; and
Your use of the website will comply with applicable laws.

If you use this website or engage us on behalf of a company, property owner, investment group, partnership, trust, or other organization, you represent that you have authority to bind that organization.

3. WEBSITE TERMS VERSUS CLIENT AGREEMENTS

These Terms govern general use of our website and online resources.

Interior design services may require a separate written:

Proposal;
Scope of work;
Design agreement;
Service contract;
Procurement agreement;
Consultation agreement;
Invoice;
Photography release;
Confidentiality agreement;
Change order; or
Other project-specific document.

A client relationship is not created merely because you:

Visit the website;
Submit a form;
Send an email;
Request pricing;
Schedule an introductory call;
Follow us on social media; or
Download a resource.

A client relationship begins only when we accept your project in writing and all required contractual and payment conditions have been satisfied.

If these Terms conflict with a signed client agreement, the signed client agreement will control with respect to the specific services covered by that agreement.

4. NO GUARANTEE OF PROJECT ACCEPTANCE

Submitting an inquiry, application, questionnaire, consultation request, or project information does not guarantee that we will accept the project.

We may decline a project based on:

Availability;
Location;
Budget;
Timeline;
Scope;
Project type;
Compatibility;
Safety concerns;
Vendor availability;
Property conditions;
Conflicts of interest;
Communication concerns; or
Any other lawful business consideration.

We are not required to explain our decision to decline an inquiry or project.

5. ESTIMATES AND WEBSITE PRICING

Any pricing, packages, examples, estimates, or investment ranges shown on the website are provided for general informational purposes unless expressly identified as a binding offer.

Website pricing may change without notice.

Project costs may vary based on:

Property size;
Number of rooms;
Location;
Scope of work;
Project duration;
Design complexity;
Product quality;
Customization;
Construction conditions;
Vendor pricing;
Freight;
Shipping;
Receiving;
storage;
Installation;
Labor;
Travel;
Taxes;
Market conditions;
Product availability; and
Client-requested changes.

A final project price or fee structure will be stated in the applicable proposal, agreement, or invoice.

We are not obligated to honor obvious typographical, technical, or pricing errors displayed on the website.

6. CONSULTATIONS

Consultations may be provided in person, virtually, by telephone, by videoconference, or through another agreed format.

Unless otherwise stated in writing:

Consultation fees are due when scheduling;
Appointments are not reserved until payment is received;
Consultation fees compensate us for reserving time and providing professional expertise;
Consultation fees are nonrefundable;
A consultation does not include ongoing project support;
Recommendations are based on the information available during the appointment;
No construction drawings, procurement, project management, revisions, or contractor supervision are included;
Follow-up work may require a separate agreement and fee; and
The client remains responsible for implementing any recommendations.

Advice provided during a consultation is conceptual and informational unless the applicable written agreement states otherwise.

7. SCHEDULING, RESCHEDULING, AND CANCELLATIONS

Scheduling policies may vary by service and will be stated during booking or in the applicable agreement.

Unless a different policy is provided in writing:

Appointments require at least [48 HOURS] notice to reschedule;
Appointments canceled or rescheduled with insufficient notice may be forfeited;
Missed appointments are nonrefundable;
Arriving late does not extend the scheduled appointment;
We may end an appointment at its originally scheduled time;
Additional time may be billed at our current hourly rate;
Repeated rescheduling may require a new booking fee; and
We may cancel or reschedule due to illness, emergency, unsafe conditions, weather, travel disruption, or circumstances beyond our reasonable control.

If we cancel a prepaid consultation and cannot provide a suitable replacement date, our liability will be limited to refunding the amount paid for that consultation.

8. CLIENT RESPONSIBILITIES

Clients are responsible for providing accurate, timely, and complete information.

This may include:

Property measurements;
Floor plans;
Construction documents;
Photographs;
Budgets;
Desired timelines;
Product preferences;
Existing furniture information;
Property restrictions;
Homeowners’ association requirements;
Building access procedures;
Contractor information;
Known defects;
Environmental concerns;
Safety hazards;
Utility information;
Property ownership information; and
Other information relevant to the project.

Clients must promptly disclose:

Water intrusion;
Mold;
Pest activity;
Structural concerns;
Electrical hazards;
Plumbing problems;
Lead-based paint concerns;
Asbestos concerns;
Loose flooring;
Unsafe stairs;
Unsecured animals;
Construction debris;
Weapons;
Surveillance devices;
Security restrictions;
Contagious illness;
Hazardous materials; and
Any condition that could affect the safety of our personnel, vendors, or contractors.

We may suspend or terminate services if the property is unsafe or if required information is withheld.

9. PROPERTY ACCESS

Clients must provide safe, timely, and lawful access to the property when access is required.

The client is responsible for:

Obtaining permission from owners, tenants, occupants, property managers, associations, or building personnel;
Providing accurate access instructions;
Arranging entry;
Ensuring utilities are available when needed;
Securing pets;
Removing valuables and confidential documents;
Providing parking or loading instructions;
Disclosing security systems and recording devices where required;
Providing temporary access codes when appropriate; and
Deactivating access credentials when no longer needed.

Delays caused by unavailable or restricted access may result in:

Rescheduling;
Project delays;
Additional travel charges;
Additional labor charges;
Restocking fees;
Redelivery fees;
Storage fees;
Contractor charges; or
Other additional costs.

We are not responsible for consequences arising from inaccurate access information or the client’s failure to change access credentials.

10. DESIGN PROCESS AND CREATIVE DISCRETION

Interior design is a professional and creative service.

By engaging us, the client acknowledges that:

Design involves professional judgment;
Color, scale, texture, lighting, and materials may appear different in person than on screens or in photographs;
Renderings are conceptual illustrations;
Samples may vary from final products;
Natural materials contain variations;
Product dimensions may vary;
Dye lots and manufacturing runs may differ;
Final results may be affected by architecture, construction, installation, workmanship, lighting, and site conditions; and
Personal preferences are subjective.

We will make reasonable efforts to understand the client’s preferences, but we cannot guarantee that every recommendation will match every personal expectation.

Disliking an approved selection after ordering does not constitute an error by the Company.

11. APPROVALS AND CLIENT DECISIONS

Clients may be required to approve:

Design concepts;
Floor plans;
Furniture layouts;
Product selections;
Materials;
Finishes;
Colors;
Fixtures;
Pricing;
Quantities;
Shipping;
Installation arrangements;
Change orders;
Project schedules; and
Other decisions.

Approvals may be provided through:

Electronic signature;
Email;
Client portal;
Text message;
Written form;
Invoice payment; or
Another method accepted by us.

The client is responsible for reviewing all information before approval.

Once approval is given, the Company may rely on that approval. Changes requested afterward may result in:

Additional design fees;
Revision fees;
Restocking fees;
Cancellation fees;
Return shipping;
Increased product costs;
Contractor charges;
Expedited shipping;
Delays; or
Loss of deposits.

The client may not hold the Company responsible for a selection, order, layout, or decision that the client approved.

12. REVISIONS AND CHANGES IN SCOPE

The number of revisions included in a service will be stated in the applicable agreement.

Unless otherwise stated:

Revisions must remain within the original scope;
Unused revisions have no cash value;
Revisions cannot be transferred to another project;
Additional revisions are billed separately;
A complete change in design direction may be treated as a new scope;
Changes after approval may require additional fees;
Verbal requests may require written confirmation; and
Work outside the agreed scope will not begin until approved.

We may require a new proposal, change order, deposit, or revised timeline for additional work.

13. VIRTUAL DESIGN SERVICES

Virtual design services rely on information supplied by the client.

The client is responsible for providing:

Accurate measurements;
Clear photographs;
Complete floor plans;
Window and door dimensions;
Ceiling heights;
Outlet locations;
Architectural details;
Existing furniture measurements;
Product restrictions; and
Other requested information.

We are not responsible for errors caused by inaccurate, incomplete, or outdated client-supplied information.

Before purchasing products or beginning installation, the client must independently verify:

Measurements;
Fit;
Clearances;
Door swings;
Hallway dimensions;
Elevator dimensions;
Stair access;
Product specifications;
Electrical compatibility;
Plumbing compatibility;
Weight limits;
Building requirements; and
Applicable codes.

Virtual design does not include physical inspection, contractor supervision, installation management, or verification of concealed property conditions unless expressly stated.

14. RENDERINGS, DRAWINGS, AND VISUAL REPRESENTATIONS

Renderings, mood boards, floor plans, sketches, elevations, diagrams, and presentations are intended to communicate design concepts.

They are not:

Architectural plans;
Engineering drawings;
Permit drawings;
Construction documents;
Survey documents;
Shop drawings;
Fabrication drawings;
Electrical plans;
Plumbing plans;
Structural plans; or
Guarantees of final appearance.

Unless expressly prepared and sealed by a properly licensed professional, our materials must not be used where architectural, engineering, or code-compliant construction documents are required.

Contractors and tradespeople are responsible for verifying dimensions, quantities, conditions, installation methods, and code compliance before performing work.

15. PROCUREMENT AND PURCHASING

Procurement may be offered under a separate agreement.

When we procure products, the client acknowledges that:

Orders may require full payment before placement;
Products will not be ordered without cleared funds;
Vendor pricing may change;
Quotes may expire;
Products may sell out;
Lead times are estimates;
Manufacturers may modify or discontinue products;
Custom products may not be cancelable or returnable;
Shipping charges may change;
Freight, receiving, inspection, storage, delivery, and installation may be additional;
Backorders may occur;
Split shipments may occur;
Vendor terms may apply; and
Delays may occur outside our control.

Ownership of a product does not transfer to the client until all amounts associated with that product and the applicable services have been paid in full.

16. TRADE PRICING, MARKUPS, AND COMMISSIONS

We may have access to trade-only vendors, designer pricing, wholesale pricing, referral programs, commissions, rebates, purchasing incentives, or other industry arrangements.

Our pricing may include:

A procurement fee;
A purchasing fee;
A product markup;
A percentage-based fee;
An hourly fee;
A flat fee;
A vendor commission;
A referral payment; or
Another compensation structure disclosed in the applicable agreement.

Trade discounts and wholesale costs belong to the Company unless a written agreement expressly states otherwise.

The client is not entitled to:

Vendor invoices addressed to the Company;
Internal wholesale pricing;
Trade account information;
Vendor commissions;
Manufacturer incentives;
Confidential vendor terms; or
The Company’s profit calculations.

The difference between our cost and the price charged to the client may form part of our compensation.

Client payments are based on the approved client price, not our internal cost.

17. PRICE SHOPPING AND CLIENT PURCHASING

Where the Company is retained to procure products, the client may not use our confidential specifications, trade resources, vendor relationships, or design documents to bypass our procurement services unless expressly permitted in writing.

Unauthorized price shopping, direct vendor contact, or purchasing around the Company may:

Violate the service agreement;
Remove the item from our responsibility;
Eliminate installation or warranty assistance;
Result in additional design or sourcing fees;
Delay the project;
Require a revised scope; or
Result in termination without refund of earned fees.

When clients purchase items independently, they are solely responsible for:

Ordering;
Payment;
Verification;
Shipping;
Receiving;
Inspection;
Damage claims;
Returns;
Exchanges;
Storage;
Assembly;
Installation;
Warranties;
Missing parts; and
Vendor communications.

We are not responsible for independently purchased products.

18. PRODUCT AVAILABILITY AND SUBSTITUTIONS

Products may become unavailable after selection or approval.

If an item is discontinued, backordered, damaged, delayed, or otherwise unavailable, we may recommend a substitute.

Substitutions may vary in:

Price;
Color;
Material;
Dimensions;
Quality;
Lead time; or
Appearance.

No substitute will be ordered without the approval required under the applicable agreement.

Additional sourcing or redesign caused by discontinued products, delayed client approvals, or market changes may be billed separately.

19. SHIPPING, FREIGHT, RECEIVING, AND STORAGE

Shipping and freight estimates are subject to change.

The client may be responsible for:

Freight;
Fuel surcharges;
White-glove delivery;
Liftgate service;
Residential delivery fees;
Limited-access fees;
Stair carries;
Elevator reservations;
Receiving;
Inspection;
Warehousing;
Storage;
Redelivery;
Installation;
Assembly;
Packaging removal;
Disposal;
Insurance; and
Other logistics expenses.

Products should not be shipped directly to an occupied residence unless approved by us and suitable arrangements have been made.

We are not responsible for loss, theft, weather exposure, damage, missed delivery, or improper storage involving products delivered directly to the client.

20. RETURNS, EXCHANGES, AND CANCELLATIONS

Return and cancellation rights vary by vendor.

Unless otherwise stated:

Custom, made-to-order, altered, cut-yardage, clearance, vintage, installed, assembled, or special-order items are final sale;
Approved orders may not be cancelable;
Shipping, freight, delivery, installation, and design fees are nonrefundable;
Restocking fees may apply;
Return shipping is the client’s responsibility;
Original packaging may be required;
Returns must be approved in advance;
Vendor deadlines control;
Products must be unused and undamaged; and
Refunds will not be issued until the vendor processes and pays any approved credit.

We may charge administrative time for coordinating returns, replacements, repairs, or warranty claims.

The Company does not guarantee that a vendor will approve a return, cancellation, repair, replacement, or refund.

21. DAMAGE, DEFECTS, AND WARRANTY CLAIMS

Products should be inspected promptly after delivery.

The client must notify us in writing of visible damage, shortages, defects, or incorrect items within [24–48 HOURS] of delivery, or sooner if required by the vendor or carrier.

The client must:

Retain all packaging;
Take clear photographs;
Avoid assembling or installing the product;
Avoid disposing of damaged materials;
Cooperate with inspection requirements; and
Provide requested documentation.

Failure to report an issue promptly may result in denial of the claim.

Manufacturer and vendor warranties, if any, are provided by the applicable third party. We do not provide an independent warranty for third-party products.

We may assist with a claim as a professional courtesy or paid service, but we do not guarantee the outcome.

Normal variations in natural materials, handmade products, wood grain, stone, leather, fabric, metals, finishes, antiques, vintage goods, or artisanal items are not necessarily defects.

22. INSTALLATION AND PROJECT COMPLETION

Installation services may involve third-party contractors, delivery personnel, movers, workrooms, tradespeople, or installers.

Before installation, the client must ensure that:

Construction is substantially complete;
The property is clean;
Utilities are active;
Access is available;
Elevators are reserved;
Parking and loading arrangements are confirmed;
Pets and unauthorized individuals are removed;
Existing furniture is moved when required;
Contractors have completed required work; and
The site is safe.

A delayed or incomplete site may result in:

Rescheduling;
Additional labor;
Redelivery;
Storage;
Travel expenses;
Contractor charges; or
Additional project-management fees.

The project is considered substantially complete when the contracted design services and installation obligations have been materially performed, even if minor items, replacements, backorders, repairs, or punch-list items remain.

23. CONTRACTORS, TRADESPEOPLE, AND THIRD-PARTY SERVICES

We may recommend or coordinate with contractors, installers, tradespeople, vendors, photographers, movers, property managers, and other third parties.

Unless our written agreement expressly states otherwise:

Third parties are independent businesses;
They are not our employees, agents, or partners;
They control their own methods, personnel, pricing, schedules, and workmanship;
They are responsible for licenses, permits, insurance, safety, code compliance, taxes, and legal obligations;
Contracts for third-party labor are between the client and the third party;
The client is responsible for paying third-party invoices; and
The Company is not responsible for a third party’s acts, omissions, delays, negligence, misconduct, insolvency, or workmanship.

A referral or recommendation is not a guarantee.

Clients should independently verify licensing, insurance, qualifications, references, and suitability before hiring any third party.

24. CONSTRUCTION AND SITE CONDITIONS

Interior design services do not include architectural, engineering, environmental, inspection, legal, accounting, or general-contracting services unless expressly stated and legally permitted.

We are not responsible for:

Concealed conditions;
Structural defects;
Mold;
Asbestos;
Lead;
Water intrusion;
Pest activity;
Code violations;
Improper prior construction;
Defective wiring;
Plumbing failures;
Foundation movement;
Measurement discrepancies;
Unlevel surfaces;
Wall defects;
Material incompatibility;
Contractor mistakes; or
Other conditions outside our control.

Work may be suspended until a qualified professional evaluates or corrects a condition.

25. PERMITS, CODES, AND PROFESSIONAL APPROVALS

The property owner and applicable contractor are responsible for determining whether permits, inspections, approvals, licenses, engineering, architectural services, or code reviews are required.

The client is responsible for compliance with:

Building codes;
Fire codes;
Accessibility requirements;
Electrical codes;
Plumbing codes;
Zoning rules;
Historic-district requirements;
Homeowners’ association rules;
Condominium rules;
Landlord requirements;
Insurance requirements;
Rental regulations; and
Other legal or contractual restrictions.

Our recommendations are not a substitute for review by a licensed architect, engineer, contractor, code official, attorney, accountant, or other qualified professional.

26. AIRBNB AND SHORT-TERM RENTAL SERVICES

Airbnb and short-term rental design services are intended to improve the appearance, functionality, durability, and guest-readiness of a property.

We do not guarantee:

Listing approval;
Licensing;
Permit approval;
Occupancy;
Bookings;
Nightly rates;
Revenue;
Profitability;
Return on investment;
Search placement;
Platform ranking;
Reviews;
Superhost status;
Insurance coverage;
Guest behavior;
Property performance; or
Continued eligibility to operate as a short-term rental.

Market performance may be affected by factors outside our control, including:

Location;
Seasonality;
Competition;
Economic conditions;
Platform algorithms;
Pricing;
Reviews;
Property management;
Cleanliness;
Photography;
Local laws;
Taxes;
Amenities;
Maintenance;
Guest service;
Safety concerns; and
Owner decisions.

Any revenue, occupancy, or return estimates are illustrative and should not be treated as financial advice or a promise of results.

27. STR OWNER AND OPERATOR RESPONSIBILITIES

The property owner, host, investor, or operator is solely responsible for:

Determining whether short-term rentals are permitted;
Zoning compliance;
Permits and licenses;
Registrations;
Occupancy taxes;
Sales taxes;
Income reporting;
Homeowners’ association approval;
Lease or mortgage restrictions;
Insurance;
Safety equipment;
Fire and carbon-monoxide devices;
Pool and spa safety;
Railings and fall protection;
Accessibility;
Security;
Guest screening;
House rules;
Cleaning;
Maintenance;
Pest control;
Emergency procedures;
Platform compliance;
Guest privacy;
Surveillance disclosures;
Data protection; and
Compliance with all applicable laws and platform rules.

The Company is not the property’s host, co-host, manager, broker, insurer, attorney, accountant, safety inspector, or regulatory adviser unless expressly stated in a separate written agreement.

28. STR SAFETY AND DURABILITY RECOMMENDATIONS

We may recommend products or layouts based on general considerations of durability, maintenance, capacity, and guest use.

These recommendations are not guarantees that:

An item cannot break;
A guest cannot misuse a product;
A property is free of hazards;
A furnishing is suitable for every person;
A product meets every commercial-use standard;
A layout meets occupancy rules;
A property satisfies accessibility laws; or
An insurer or platform will approve the property.

The owner must arrange appropriate professional safety, code, insurance, and accessibility reviews.

29. CLIENT COMMUNICATION

The client must maintain reliable communication and respond to requests for decisions, approvals, payments, or information within the time required by the project schedule.

Delays in client communication may result in:

Missed product availability;
Increased pricing;
Expired quotes;
Contractor rescheduling;
Extended lead times;
Installation delays;
Storage fees;
Revision fees; or
Revised completion dates.

We may pause a project when a client fails to respond for [7–14 DAYS].

A project inactive for [30 DAYS] or more due to the client may be closed or subject to a reactivation fee.

30. PAYMENTS

Payment terms will be stated in the applicable agreement or invoice.

Unless otherwise agreed:

Fees are due according to the invoice schedule;
Deposits and retainers are nonrefundable;
Design work will not begin before required payment;
Orders will not be placed before payment clears;
Final deliverables may be withheld until the account is paid;
Past-due work may be suspended;
Payments are applied to the oldest outstanding balance;
Returned payments may incur a fee; and
The client is responsible for authorized charges.

Payments made through a third-party payment processor are also subject to that provider’s terms.

31. LATE PAYMENTS AND COLLECTIONS

Past-due balances may be subject to:

Late fees;
Interest at the lesser of [1.5% PER MONTH] or the maximum lawful rate;
Suspension of services;
Cancellation of orders;
Withholding of deliverables;
Storage charges;
Collection costs;
Court costs; and
Reasonable attorneys’ fees where permitted.

The Company may decline to perform additional work while any balance remains unpaid.

The client remains responsible for authorized, noncancelable, custom, committed, or already-incurred expenses even if services are suspended or terminated.

32. CHARGEBACKS AND PAYMENT DISPUTES

Before initiating a chargeback or payment dispute, the client agrees to contact us and provide a reasonable opportunity to address the concern.

A chargeback does not eliminate a valid contractual obligation.

Knowingly submitting a false, misleading, or fraudulent chargeback may result in:

Suspension or termination;
Collection activity;
Recovery of chargeback fees;
Legal action;
Withholding of deliverables; and
Reporting to appropriate authorities where legally permitted.

Nothing in this section limits a consumer’s lawful rights.

33. PROJECT DELAYS

Schedules and completion dates are estimates unless expressly guaranteed in writing.

Delays may result from:

Product backorders;
Manufacturing;
Freight;
Customs;
Weather;
Labor shortages;
Contractor availability;
Site conditions;
Client decisions;
Permit delays;
Building access;
Illness;
Emergencies;
Natural disasters;
Supplier errors;
Strikes;
Platform failures;
Government actions;
Market disruptions; or
Other circumstances beyond our control.

We are not responsible for indirect costs, lost rental income, alternate accommodations, mortgage payments, missed booking opportunities, or other losses caused by delays outside our reasonable control.

34. FORCE MAJEURE

Neither party will be liable for delay or failure caused by events beyond reasonable control, including:

Severe weather;
Fire;
Flood;
Natural disaster;
Epidemic;
Pandemic;
Government order;
Civil unrest;
War;
Terrorism;
Labor dispute;
Transportation interruption;
Utility failure;
Cyberattack;
Supply-chain disruption;
Material shortage;
Vendor closure;
Carrier delay; or
Similar events.

Affected obligations may be suspended for the duration of the event.

The client remains responsible for products ordered, work completed, noncancelable commitments, and expenses incurred before or during the event.

35. TERMINATION OF SERVICES

Project termination will be governed by the applicable client agreement.

We may suspend or terminate services when a client:

Fails to make payment;
Fails to communicate;
Repeatedly changes the scope;
Refuses to provide necessary approvals;
Creates unsafe conditions;
Harasses or threatens personnel;
Discriminates against project participants;
Engages in unlawful conduct;
Interferes with vendors or contractors;
Misuses our intellectual property;
Makes material misrepresentations;
Circumvents procurement terms;
Breaches confidentiality;
Engages in abusive public conduct;
Files a fraudulent chargeback; or
Otherwise materially breaches an agreement.

Upon termination, the client remains responsible for:

Fees earned;
Work completed;
Time reserved;
Products ordered;
Noncancelable commitments;
Restocking charges;
Contractor costs;
Vendor costs;
Storage;
Shipping;
Collection expenses; and
Other amounts incurred through the termination date.

36. MUTUAL NON-RETALIATION AND PROFESSIONAL CONDUCT

The Company and client agree to communicate professionally and to make good-faith efforts to resolve concerns.

Neither party may engage in unlawful retaliation, harassment, intimidation, threats, defamation, interference, or knowingly false statements because the other party:

Enforced a contract;
Requested payment;
Reported a safety concern;
Declined work outside the scope;
Terminated services as permitted;
Submitted a good-faith complaint;
Exercised a lawful right; or
Participated in a dispute-resolution process.

This provision does not prohibit:

Honest reviews;
Good-faith complaints;
Reports to insurers;
Reports to licensing boards;
Reports to law enforcement;
Legal claims;
Subpoena compliance; or
Truthful statements protected by law.

Nothing in these Terms requires either party to waive rights that cannot lawfully be waived.

37. PROJECT PHOTOGRAPHY

Subject to the applicable client agreement or photography release, we may photograph or record a project before, during, and after completion.

Project imagery may be used for:

Portfolios;
Our website;
Social media;
Advertising;
Presentations;
Award submissions;
Editorial features;
Printed materials;
Case studies;
Educational content; and
Other business purposes.

Where reasonably practicable, we may avoid publishing exact addresses, client names, personal documents, security codes, family photographs, or other unnecessary identifying information.

However, complete anonymity cannot be guaranteed because a property may be recognizable.

Any limitations must be agreed to in writing before photography or publication.

38. TESTIMONIALS AND REVIEWS

With permission or as otherwise legally allowed, we may use testimonials, reviews, feedback, or project comments in our marketing.

Testimonials represent individual experiences and do not guarantee that another client will receive the same outcome.

We will not knowingly alter a testimonial in a way that materially changes its meaning.

Clients may not submit a review containing:

Knowingly false statements;
Confidential information;
Private access details;
Threats;
Harassment;
Discriminatory content;
Intellectual property belonging to others; or
Unlawful content.

Nothing in these Terms prohibits honest, good-faith reviews or legally protected consumer activity.

39. AFFILIATE LINKS AND RECOMMENDATIONS

The website, blog, social media accounts, shopping lists, or design materials may include affiliate or referral links.

We may receive compensation when a user clicks a link or makes a purchase.

A material relationship will be disclosed where required.

Product recommendations reflect our professional opinion at the time made but do not constitute a guarantee regarding quality, availability, price, suitability, safety, or performance.

Third-party purchases are governed by the seller’s terms.

40. INTELLECTUAL PROPERTY OWNERSHIP

The website and its content are owned by or licensed to the Company and are protected by intellectual property laws.

Protected materials may include:

Website copy;
Brand names;
Logos;
Photographs;
Videos;
Renderings;
Mood boards;
Floor plans;
Layouts;
Design concepts;
Presentations;
Shopping lists;
Guides;
Templates;
Graphics;
Illustrations;
Documents;
Downloads;
Course materials;
Blog posts;
Social media content;
Product specifications; and
Other original materials.

Except for the limited permission expressly granted in these Terms, no rights are transferred to you.

41. LIMITED LICENSE FOR WEBSITE USE

We grant you a limited, revocable, nonexclusive, nontransferable license to access the website for lawful personal or internal business purposes.

You may not:

Copy substantial portions of the website;
Republish our content;
Resell our content;
Modify or create derivative works;
Remove copyright or trademark notices;
Use our materials to provide competing services;
Scrape or harvest website data;
Use automated systems to access the website without permission;
Train artificial intelligence systems on our content;
Use our photographs without permission;
Reproduce paid resources;
Share client-only materials publicly; or
Represent our work as your own.

Permission requests may be sent to hello@efaithstudio.com.

42. CLIENT USE OF DESIGN DELIVERABLES

Unless otherwise stated in a signed agreement, paid design deliverables are licensed to the client for use solely at the property and for the project identified in the applicable agreement.

The client may not:

Reuse the design at another property;
Sell the design;
Transfer it to another person;
Distribute source files;
Publish confidential specifications;
Remove ownership notices;
Claim authorship;
Use unfinished concepts;
Allow another designer to reproduce the work;
Use the work for a competing commercial product; or
Modify and resell the work.

Contractors may receive limited access to materials as reasonably necessary to perform approved work.

We retain ownership of our concepts, methods, templates, source files, working files, and intellectual property unless a signed agreement expressly transfers ownership.

43. USER SUBMISSIONS

When you submit photographs, floor plans, inspiration images, testimonials, comments, reviews, or other content, you represent that:

You own the content or have permission to provide it;
The content does not violate another person’s rights;
The content is accurate to the best of your knowledge;
The content does not contain unlawful material; and
We may use it as necessary to respond to your inquiry or provide services.

You grant us a limited license to store, copy, modify, and share submitted materials as reasonably necessary to provide services, operate the website, comply with law, and exercise contractual rights.

Public or promotional use will remain subject to applicable agreements and permissions.

44. PROHIBITED WEBSITE USE

You may not use the website to:

Violate a law;
Commit fraud;
Impersonate another person;
Submit false information;
Introduce malware;
Attempt unauthorized access;
Interfere with website operation;
Harvest personal information;
Send spam;
Infringe intellectual property rights;
Harass or threaten another person;
Publish unlawful or discriminatory content;
Circumvent security measures;
Conduct automated scraping;
Reverse engineer website functionality;
Exploit website errors; or
Engage in conduct that could harm the Company or another person.

We may restrict or terminate access for suspected violations.

45. THIRD-PARTY WEBSITES AND SERVICES

The website may link to third-party websites, platforms, vendors, products, scheduling systems, payment processors, social networks, rental platforms, or other services.

We do not control third parties and are not responsible for:

Their content;
Privacy practices;
Security;
Pricing;
Availability;
Products;
Representations;
Policies;
Errors;
Performance; or
Conduct.

Accessing or purchasing from a third party is at your own risk and subject to that third party’s terms.

46. WEBSITE AVAILABILITY

We do not guarantee that the website will always be:

Available;
Secure;
Error-free;
Current;
Compatible with every device;
Free of malware; or
Uninterrupted.

We may modify, suspend, restrict, or discontinue any part of the website without notice.

We are not liable for losses caused by website downtime, technical errors, third-party outages, or inaccessible content.

47. INFORMATIONAL CONTENT DISCLAIMER

Website content is provided for general information and marketing purposes.

It is not a substitute for advice from a:

Licensed architect;
Engineer;
General contractor;
Electrician;
Plumber;
Building inspector;
Safety professional;
Attorney;
Accountant;
Tax professional;
Insurance professional;
Real estate broker;
Property manager; or
Other qualified adviser.

You are responsible for obtaining professional advice appropriate to your circumstances.

48. NO PROFESSIONAL GUARANTEE

We make reasonable efforts to provide accurate and useful information, but we do not guarantee that website content is complete, current, or appropriate for every property.

Design recommendations depend on available information and may require verification.

You assume responsibility for decisions made based on general website content or free resources.

49. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND GENERAL WEBSITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

WE DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF:

MERCHANTABILITY;
FITNESS FOR A PARTICULAR PURPOSE;
TITLE;
NON-INFRINGEMENT;
ACCURACY;
AVAILABILITY;
SECURITY;
QUIET ENJOYMENT; AND
RESULTS.

Nothing in this section excludes warranties that cannot legally be excluded.

Project-specific warranties, if any, will be stated in the applicable signed agreement.

50. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OWNERS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES.

THIS INCLUDES LOSS OF:

REVENUE;
PROFITS;
BOOKINGS;
RENTAL INCOME;
BUSINESS OPPORTUNITIES;
DATA;
GOODWILL;
USE OF PROPERTY;
ANTICIPATED SAVINGS; OR
OTHER ECONOMIC BENEFITS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING FROM GENERAL WEBSITE USE WILL NOT EXCEED THE GREATER OF:

THE AMOUNT YOU PAID DIRECTLY TO US FOR THE WEBSITE-BASED PRODUCT OR SERVICE GIVING RISE TO THE CLAIM DURING THE PRECEDING SIX MONTHS; OR
$100.

Liability relating to paid interior design services will be governed by the applicable service agreement.

These limitations do not apply where prohibited by law.

51. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify, defend, and hold harmless the Company and its owners, employees, contractors, agents, representatives, and affiliates from claims, losses, liabilities, damages, judgments, penalties, and reasonable expenses arising from:

Your unlawful website use;
Your breach of these Terms;
False information you provide;
Content you submit;
Your violation of another person’s rights;
Your misuse of our intellectual property;
Your operation of an Airbnb or short-term rental;
Your failure to obtain required permits or approvals;
Your violation of platform rules;
Your independently hired contractors;
Your independently purchased products; or
Your failure to follow professional recommendations or safety instructions.

This provision does not require indemnification for liability caused solely by conduct for which indemnification cannot lawfully be required.

52. PRIVACY

Our collection and use of personal information are governed by our Privacy Policy, available at efaithstudio.com/privacy-policy.

By using the website, you acknowledge that you have reviewed the Privacy Policy.

53. ELECTRONIC COMMUNICATIONS AND SIGNATURES

You consent to receive communications electronically, including through email, client portals, online forms, electronic invoices, and electronic-signature platforms.

You agree that electronic:

Signatures;
Approvals;
Contracts;
Notices;
Disclosures;
Invoices;
Records; and
Communications

may satisfy legal requirements that a communication or agreement be in writing, subject to applicable law.

You are responsible for maintaining a valid email address and reviewing communications sent to that address.

54. TEXT MESSAGES

When you provide a telephone number and consent to text communications, we may send messages concerning:

Appointments;
Project updates;
Approvals;
Deliveries;
Installations;
Payments;
Customer service; or
Promotions.

Message and data rates may apply.

You may opt out of promotional text messages by replying STOP. Opting out may limit our ability to provide time-sensitive updates by text.

Consent to promotional text messages is not a condition of purchasing services unless legally permitted and expressly disclosed.

55. GOVERNING LAW

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.

Any mandatory consumer-protection rights that apply based on your place of residence remain unaffected to the extent they cannot legally be waived.

56. DISPUTE RESOLUTION

Before filing a legal claim, the parties agree to make a good-faith effort to resolve the dispute informally.

The complaining party must send written notice describing:

The nature of the dispute;
Relevant facts;
The requested resolution; and
Supporting documentation.

Notice must be sent to:

EFaith Studio LLC

hello@efaithstudio.com

The parties will have at least [30 DAYS] after receipt of the notice to attempt resolution.

Project-specific mediation, arbitration, court, venue, or attorneys’ fee provisions contained in a signed service agreement will control disputes relating to that project.

57. JURISDICTION AND VENUE

Unless a signed agreement states otherwise, any court proceeding relating to these Terms must be brought in a court of competent jurisdiction located in [MECKLENBURG COUNTY], North Carolina.

You consent to personal jurisdiction and venue in those courts, except where applicable law requires otherwise.

58. TIME LIMITATION ON CLAIMS

To the extent permitted by law, any claim arising from general use of the website must be brought within one year after the event giving rise to the claim.

This section does not shorten any limitation period that cannot legally be shortened and does not replace the limitation provisions in an applicable signed service agreement.

59. SEVERABILITY

If any provision of these Terms is held unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted or modified to reflect its original intent.

The remaining provisions will remain in effect.

60. WAIVER

Failure to enforce a provision does not waive the right to enforce it later.

A waiver is effective only when made in writing by an authorized representative of the Company.

61. ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our written consent.

We may assign these Terms in connection with:

A merger;
Business sale;
Reorganization;
Financing;
Transfer of assets; or
Change in business structure.

62. NO THIRD-PARTY BENEFICIARIES

These Terms do not create rights for any person or entity that is not a party to them, except where expressly stated.

63. RELATIONSHIP OF THE PARTIES

Nothing in these Terms creates a partnership, joint venture, employment relationship, agency relationship, fiduciary relationship, brokerage relationship, or franchise relationship between you and the Company.

64. HEADINGS

Section headings are provided for convenience and do not affect interpretation.

65. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any applicable website notices, constitute the agreement governing general website use.

A signed client agreement, proposal, invoice, or scope of work may impose additional project-specific terms.

66. CHANGES TO THESE TERMS

We may revise these Terms periodically.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Changes apply prospectively from the effective date unless otherwise required by law.

Your continued use of the website after revised Terms become effective constitutes acceptance of those Terms.

Material changes may also be communicated through email, a website notice, or another reasonable method.

67. CONTACT INFORMATION

Questions about these Terms may be directed to: